Site:
Passenger transportation
STATUS
Helicopter operations
About UTair
UTair Group
Mobile Portal
RU
EN
UTair Group
News
Shareholder’s info
For customers
Sell
Contacts
Feedback
UTair Group
→
Site map
Site map
Passenger transportation
Flights
Reservation, Booking, Check-in
Arrival and Departure
Online Board
Information
Ticket and Documents
Booking and Purchase of Electronic Flight Ticket
All of e-ticket
About e-ticket
Advantages of ticketing through the web-site
Booking procedure description
Payment for a ticket booked at the web-site
Order check
Confirmation of expenses on purchase of e-ticket
Changes in e-ticket
E-ticket refund
Information for holders of bank card issued by Sberbank of Russia
Booking and Purchase of Paper Flight Ticket
All of paper ticket
Purchase of paper ticket
Paper ticket exchange and refund
If paper ticket is lost
How to read a paper ticket
Documents and Visas
Rules of Carriage of Passengers, Baggage and Cargo
General rules of carriage
Definitions
Abbreviations
Part 1. Rules application
1.1 General requirements
1.2 Charter operations
1.3 Laws and regulations
1.4 Change of the rules
1.5 Representative offices of the company
Part 2. Conditions of air services
2.1 General conditions
2.2 Booking of a place on an aircraft
2.3 Tariffs, charges and discounts
2.4 Unintentional change of carrier, route, class and type of tariff
Part 3. Transportations of passengers
3.1 Ticket
3.2 Passenger services
3.3 Transportation of certain categories of passengers
Part 4. Carriage of baggage
4.1 General requirements
4.2 Free baggage allowance
4.3 Checked-in baggage
4.4 The things the passenger has on him/her (hand baggage)
4.5 Paid (excess) and over dimensioned baggage
4.6 Excess baggage payment receipt
4.7 Baggage carriage in the passenger cabin
4.8 Diplomatic baggage (mail)
4.9 Unaccompanied baggage
4.10 Left, forgotten or mishhandled baggage
4.11 Hold and hand baggage contents requirements
4.12 Carriage of weapons, ammunition and special devices
4.13 Carriage of animals and birds
4.14 Baggage packing
4.15 Baggage claim
4.16 Baggage storage and handling over
4.17 Baggage declared value
Part 5. Transportation of cargo
5.1 General requirements
5.2 Airway bill
5.3 Transportation fee
5.4 Declaration of cargo value
5.5 Conditions of cargo acceptance for transportation
5.6 Weighing of cargo
5.7 Requirements for cargo packing and marking
5.8 Transfer and unloading of cargo
5.9 Transportation of lightwight cargo consignments
5.10 Transportation of heavy cargo consignments
5.11 Transportation of transfer cargo
5.12 Transportation of perishables
5.13 Transportation of human and animal remains
5.14 Transportation of dangerous goods
5.15 Transportation of live animals
5.16 Transportation of baggage, mail and cargo consignments in a passanger cabin of the Company aircraft
5.17 Delivery of cargo at the point of destination
5.18 Storage and disposal (selling) of cargo
Part 6. Administrative issuies
6.1 General requirements
6.2 Fines and other expenses
6.3 Preflight inspection, customs and security control
Part 7. Liability insurance
7.1 Aircraft passenger liability insurance of the Company
7.2 Consigner (cargo owner) liability insurance of the company
Part 8. Refund of payment for unperformed transportation
8.1 General requirements
8.2 Persons entitled to refund
8.3 Refund of payments
Part 9. Rights of the Company, passengers and cargo consigners
9.1 Rights of the Company
9.2 Rights of passengers and cargo consigners
Part 10. Responsibility of the Company, passengers and cargo consigners
10.1 General requirements
10.2 Passenger personal injury responsibility of the Company
10.3 Responsibility of the Company for the loss, shortage or damage of checked-in baggage, cargo and hand baggage of passenger
10.4 Limits of responsibility of the Company for the loss, shortage or damage of baggage, cargo and items that a passenger has with him/her
10.5 Responsibility of the Company for late delivery of passengers, baggage or cargo
10.6 Disclimer
10.7 Responsibility of a cargo consigner
10.8 Agreements about increase of the limit of carrier’s responsibility
10.9 Passenger’s responsibility
Part 11. The procedure of making a complaint and a claim
11.1 General requirements
11.2 Persons who have the right to claim in the event of breach of passenger air service agreement, cargo air transportation agreement or mail air transportation agreement
11.3 Time for submisson of complaints to the Company in the event of domestic air operations
11.4 Time for submisson of complaints to carrier in the event of international air operations
11.5 Beginning of the period of claim limitation
11.6 Responsibility for the damage coused by aircraft collision
11.7 Limit of responsibility for the damage during air transportation
Part 12. The rules of passenger conduct on board an aircraft during the flight
12.1 General requirements
12.2 Classification of violations of the rules of passenger conduct on board an aircraft during the flight
12.3 Legal rules on air transportation of passengers, cargo, and the things a passenger has with him/her
12.4 The rules of passengers conduct during preflight preparation and on board an aircraft during the flight
Children and infants
Transportation of pregnant women and infants
Transportation of disabled persons and sick passengers
Transportation of baggage
Transportation of animals and birds
Articles prohibited for transportation
Cargo carriage
Transportation of cargo
Transportation of heavy cargo consignments
Transportation of perishables
Transportation of human and animal remains
In the Airport
Check-In for a Flight
UTair Flight Check-In Time
If Your Flight is Delayed
Transfer
Airport Information
On Board
Rules of Conduct on Board
Business Class Passengers
Economy Comfort Class Passengers
Economy Class Passengersen
Aircraft Fleet
After Flight
Airport Information
Flight Confirmation Certificate
News
Special Offers
Contacts
Feedback
STATUS
Main
Program news
About STATUS program
Program Partners
Program Policies
1. Definitions
2. General terms and conditions
3. Conditions membership
3.1 Types of membership
3.2 Programme enrollment
3.3 Programme membership
3.4 Membership levels. Premium and vip levels
3.5 PIN-code, call-center password and account
4. Miles
4.1 Programme types of miles
4.2 Mileage accrual rules
4.2.1 Mileage accrual terms \ order
4.2.2 Mileage accrual for traveled flights
4.2.3 Mileage accrual for partners’ services (hotels, car rental companies, insurance companies, etc)
4.2.4 Mileage accrual for bank cards usage
4.2.5 Other ways of mileage accrual
4.3 Miles usage rules
4.3.1 Receiving awards conditions
4.3.2 Mileage usage for award tickets
4.3.3 Upgrade awards
4.3.4 Receiving partner awards
4.3.5 Other awards
4.3.6 Programme vouchers
4.3.7 Award return
4.3.8 Misuse
4.4 Mileage expire
4.5 Taxes and service charges
5. Contract termination, programme amendments
5.1 Notice of termination, suspension, exclusion from membership
5.2 Programme termination
6. Miscellaneous
6.1 Responsibility
6.2 Data protection
6.3 Loss, theft
6.4 Changes to the programme, amendments to terms and conditions
6.5 Applicable law, jurisdiction
6.6 Miscellaneous
7. Appendix
7.1 Program membership types and levels
7.2 Brief description of general privileges
7.3 Mileage accrual table
7.4 Awards table
Data protection
Temporary STATUS Card
List of the cities for free business lounge service for VIP and Premium members
Elite Membership Levels
How to Use a Business Lounge Voucher
Membership levels
Frequently Asked Questions
General Membership Matters
A Card, a PIN and an Account
Accruing Miles
Receiving Awards
Elite Membership Levels
Program Partners’ Services
Ticket/E-ticket
Ticket
E-ticket
Forms and requests
STATUS
Enrollment Form
Personal Data Change Request
Missing Flights Request
Partner Services Missing Miles Request
Partner Services Voucher Request
Duplicate Card Request
Return Miles Request
Termination of Account Request
STATUS-Family
Enrollment Form
Change of Family List Request
Account Master Change Request
Leaving of Family Account Request
Personal Data Change Request
Missing Flights Request
Partner Services Missing Miles Request
Partner Services Voucher Request
Duplicate Card Request
Return Miles Request
Termination of Account Request
STATUS-Business
Enrollment Letter
Change of Company Employee List Letter
Account Master Change Letter
Personal Data Change Request
Missing Flights Request
Partner Services Missing Miles Request
Award Letter
Partner Services Voucher Request
Duplicate Card Request
Return Miles Request
Termination of Account Letter
Earn miles
Spend miles
Feedback
Contacts
Agencies list where you can pay for Duplicate Card
Bonus Miles and Rewards Calculators
Helicopter operations
Activities
Foreign Operations
Our clients
Foreign Commercial Operations
Operations under a Contract with UN
Services
Passenger and Cargo Transportation
Activities in Russia
Aerial Visual Operations and Monitoring of Gas and Oil Pipelines
Forest Aviation/Forest Patrol Operations
Search and Rescue and Emergency Operations
Urgent Medical Evacuation of Patients from Hard-to-reach Areas
Construction and Assembly and Handling Operations
Documents
Publications
Request for quote
Helicopters
Fleet
Photogallery
News
Reference Information
Contacts
About UTair
UTair today
News
For Investors
Corporate governance
Airline management and corporate oversight
Charter and internal documents
Corporate events
Dividend Payments
Archive of notice
Calendar
Share information
Airline shares
Shareholder documents
Stock Market
ADR Program
Annual Shareholder Meeting
Reports
IFRS accounts
IFRS accounts
Annual reports
World of UTair
Logos
Wallpapers
Our projects
Music In and Above the World
Musicians
Vladimir Ashkenazy
Yuri Bashmet
Valery Gergiev
Tatiana Grindenko
Sofia Gubaidulina
Natalia Gutman
Leonid Desyatnikov
Giya Kancheli
Evgeny Kisin
Gidon Kremer
Mischa Maisky
Denis Matsuev
Mikhail Pletnev
Victoria Postnikova
Arvo Part
Mstislav Rostropovich
Vadim Repin
Gennady Rozhdestvensky
Vladimir Spivakov
Yury Temirkanov
Victor Tretyakov
Photo
Media coverage about the project
Airshows
"Visiting UTair!'' at Plekhanovo Airport in Tyumen (August 2010)
"Visiting UTair!" at Plekhanovo Airport in Tyumen (August, 2008)
Professional Skills Competition for Flight Attendants (November, 2009)
Photogallery
Contacts
Feedback
News
Mission
Helicopter operations
Passenger transportation
Strategic goals
Helicopter operations
Passenger transportation
Medium-term goals
Helicopter operations
Helicopter operations in Russia
Helicopter operations abroad
Passenger transportation
Personnel
Key business units
Helicopter operations
Passenger transportation
Our fleet
Helicopter fleet
Fixed wing aircraft fleet
UTair Group
Main
Members of the UTair Group
Passenger transportation
UTair
UTair Express
UTair-Ukraine Airline LLC
Vostok Airlines
Freight air transportations
UTair
UTair-Cargo CJSC
Helicopter operations
UTair
UTair South Africa (PTY) LTD
UTair Europe, s.r.o.
UTair India Private Limited
UT Project Services Private LTD
Helicopteros del Sur, Peru
HeliExpress LLC
Pilot training
NP Personnel Training Center
NP Tyumen flight and technical civil aviation school
Sale of operations and services, representative offices
Carriage and Services Sales Center LLC
UTair - Samara
UTair - Ufa
UTair - Irkutsk
West-Siberian Air Service Agency LLC
Ukrainian Handling Company LLC
UTair-South
UTair Armenia
UTair-Murmansk LLC
Aerotechnics Repair and Maintenance
UTair-Technic LLC
UTair-Engineering JSC
UTair-Express LLC
Airport Operations
Ust-Kut Airport JSC
Leasing, financial services
UTair-Leasing LLC
UTair-Finance LLC
Shareholder’s info
Consolidated financial statetments
Archive
The annual report
Archive
For customers
Charter programs
Types of services
VIP transportations
Order transportations
Transportation of shift teams
Tourist charter
Standard contracts
Cargo transportations
Helicopter operations
Aerotechnics repair and maintenance
Operators of aerotechnics maintenance and repair
Repair of helicopter equipment
Service
Leasing
Training of air staff and engineering and technical personnel
For suppliers and partners
Contact us
Feedback
News
Passenger transportation
STATUS
Helicopter operations
About UTair
UTair Group
Site map
Mobile Portal