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Passenger transportation

Reservation, Booking, Check-in

Arrival and Departure

Ticket and Documents

Booking and Purchase of Electronic Flight Ticket

All of e-ticket

Advantages of ticketing through the web-site

Booking procedure description

Payment for a ticket booked at the web-site

Confirmation of expenses on purchase of e-ticket

Changes in e-ticket

E-ticket refund

Information for holders of bank card issued by Sberbank of Russia

Booking and Purchase of Paper Flight Ticket

All of paper ticket

Purchase of paper ticket

Paper ticket exchange and refund

If paper ticket is lost

How to read a paper ticket

Documents and Visas

Rules of Carriage of Passengers, Baggage and Cargo

General rules of carriage

Part 1. Rules application

1.1 General requirements

1.2 Charter operations

1.3 Laws and regulations

1.4 Change of the rules

1.5 Representative offices of the company

Part 2. Conditions of air services

2.1 General conditions

2.2 Booking of a place on an aircraft

2.3 Tariffs, charges and discounts

2.4 Unintentional change of carrier, route, class and type of tariff

Part 3. Transportations of passengers

3.2 Passenger services

3.3 Transportation of certain categories of passengers

Part 4. Carriage of baggage

4.1 General requirements

4.2 Free baggage allowance

4.3 Checked-in baggage

4.4 The things the passenger has on him/her (hand baggage)

4.5 Paid (excess) and over dimensioned baggage

4.6 Excess baggage payment receipt

4.7 Baggage carriage in the passenger cabin

4.8 Diplomatic baggage (mail)

4.9 Unaccompanied baggage

4.10 Left, forgotten or mishhandled baggage

4.11 Hold and hand baggage contents requirements

4.12 Carriage of weapons, ammunition and special devices

4.13 Carriage of animals and birds

4.14 Baggage packing

4.15 Baggage claim

4.16 Baggage storage and handling over

4.17 Baggage declared value

Part 5. Transportation of cargo

5.1 General requirements

5.2 Airway bill

5.3 Transportation fee

5.4 Declaration of cargo value

5.5 Conditions of cargo acceptance for transportation

5.6 Weighing of cargo

5.7 Requirements for cargo packing and marking

5.8 Transfer and unloading of cargo

5.9 Transportation of lightwight cargo consignments

5.10 Transportation of heavy cargo consignments

5.11 Transportation of transfer cargo

5.12 Transportation of perishables

5.13 Transportation of human and animal remains

5.14 Transportation of dangerous goods

5.15 Transportation of live animals

5.16 Transportation of baggage, mail and cargo consignments in a passanger cabin of the Company aircraft

5.17 Delivery of cargo at the point of destination

5.18 Storage and disposal (selling) of cargo

Part 6. Administrative issuies

6.1 General requirements

6.2 Fines and other expenses

6.3 Preflight inspection, customs and security control

Part 7. Liability insurance

7.1 Aircraft passenger liability insurance of the Company

7.2 Consigner (cargo owner) liability insurance of the company

Part 8. Refund of payment for unperformed transportation

8.1 General requirements

8.2 Persons entitled to refund

8.3 Refund of payments

Part 9. Rights of the Company, passengers and cargo consigners

9.1 Rights of the Company

9.2 Rights of passengers and cargo consigners

Part 10. Responsibility of the Company, passengers and cargo consigners

10.1 General requirements

10.2 Passenger personal injury responsibility of the Company

10.3 Responsibility of the Company for the loss, shortage or damage of checked-in baggage, cargo and hand baggage of passenger

10.4 Limits of responsibility of the Company for the loss, shortage or damage of baggage, cargo and items that a passenger has with him/her

10.5 Responsibility of the Company for late delivery of passengers, baggage or cargo

10.7 Responsibility of a cargo consigner

10.8 Agreements about increase of the limit of carrier’s responsibility

10.9 Passenger’s responsibility

Part 11. The procedure of making a complaint and a claim

11.1 General requirements

11.2 Persons who have the right to claim in the event of breach of passenger air service agreement, cargo air transportation agreement or mail air transportation agreement

11.3 Time for submisson of complaints to the Company in the event of domestic air operations

11.4 Time for submisson of complaints to carrier in the event of international air operations

11.5 Beginning of the period of claim limitation

11.6 Responsibility for the damage coused by aircraft collision

11.7 Limit of responsibility for the damage during air transportation

Part 12. The rules of passenger conduct on board an aircraft during the flight

12.1 General requirements

12.2 Classification of violations of the rules of passenger conduct on board an aircraft during the flight

12.3 Legal rules on air transportation of passengers, cargo, and the things a passenger has with him/her

12.4 The rules of passengers conduct during preflight preparation and on board an aircraft during the flight

Children and infants

Transportation of pregnant women and infants

Transportation of disabled persons and sick passengers

Transportation of baggage

Transportation of animals and birds

Articles prohibited for transportation

Transportation of cargo

Transportation of heavy cargo consignments

Transportation of perishables

Transportation of human and animal remains

Check-In for a Flight

UTair Flight Check-In Time

If Your Flight is Delayed

Airport Information

Rules of Conduct on Board

Business Class Passengers

Economy Comfort Class Passengers

Economy Class Passengersen

Airport Information

Flight Confirmation Certificate

News

STATUS

About STATUS program

Program Partners

Program Policies

2. General terms and conditions

3. Conditions membership

3.1 Types of membership

3.2 Programme enrollment

3.3 Programme membership

3.4 Membership levels. Premium and vip levels

3.5 PIN-code, call-center password and account

4.1 Programme types of miles

4.2 Mileage accrual rules

4.2.1 Mileage accrual terms \ order

4.2.2 Mileage accrual for traveled flights

4.2.3 Mileage accrual for partners’ services (hotels, car rental companies, insurance companies, etc)

4.2.4 Mileage accrual for bank cards usage

4.2.5 Other ways of mileage accrual

4.3 Miles usage rules

4.3.1 Receiving awards conditions

4.3.2 Mileage usage for award tickets

4.3.3 Upgrade awards

4.3.4 Receiving partner awards

4.3.5 Other awards

4.3.6 Programme vouchers

4.3.7 Award return

4.4 Mileage expire

4.5 Taxes and service charges

5. Contract termination, programme amendments

5.1 Notice of termination, suspension, exclusion from membership

5.2 Programme termination

6. Miscellaneous

6.1 Responsibility

6.2 Data protection

6.3 Loss, theft

6.4 Changes to the programme, amendments to terms and conditions

6.5 Applicable law, jurisdiction

6.6 Miscellaneous

7.1 Program membership types and levels

7.2 Brief description of general privileges

7.3 Mileage accrual table

7.4 Awards table

Data protection

Temporary STATUS Card

List of the cities for free business lounge service for VIP and Premium members

Elite Membership Levels

How to Use a Business Lounge Voucher

Membership levels

Frequently Asked Questions

General Membership Matters

A Card, a PIN and an Account

Receiving Awards

Elite Membership Levels

Program Partners’ Services

Ticket/E-ticket

Forms and requests

STATUS

Enrollment Form

Personal Data Change Request

Missing Flights Request

Partner Services Missing Miles Request

Partner Services Voucher Request

Duplicate Card Request

Return Miles Request

Termination of Account Request

Enrollment Form

Change of Family List Request

Account Master Change Request

Leaving of Family Account Request

Personal Data Change Request

Missing Flights Request

Partner Services Missing Miles Request

Partner Services Voucher Request

Duplicate Card Request

Return Miles Request

Termination of Account Request

STATUS-Business

Enrollment Letter

Change of Company Employee List Letter

Account Master Change Letter

Personal Data Change Request

Missing Flights Request

Partner Services Missing Miles Request

Partner Services Voucher Request

Duplicate Card Request

Return Miles Request

Termination of Account Letter

Agencies list where you can pay for Duplicate Card

Bonus Miles and Rewards Calculators

About UTair

News

Corporate governance

Airline management and corporate oversight

Charter and internal documents

Corporate events

Dividend Payments

Archive of notice

Share information

Shareholder documents

Annual Shareholder Meeting

"Visiting UTair!'' at Plekhanovo Airport in Tyumen (August 2010)

"Visiting UTair!" at Plekhanovo Airport in Tyumen (August, 2008)

Professional Skills Competition for Flight Attendants (November, 2009)

News

Helicopter operations

Passenger transportation

Strategic goals

Helicopter operations

Passenger transportation

Medium-term goals

Helicopter operations

Helicopter operations in Russia

Helicopter operations abroad

Passenger transportation

Key business units

Helicopter operations

Passenger transportation

Helicopter fleet

Fixed wing aircraft fleet

UTair Group

Main

Members of the UTair Group

Passenger transportation

UTair-Ukraine Airline LLC

Vostok Airlines

Freight air transportations

UTair-Cargo CJSC

Helicopter operations

UTair South Africa (PTY) LTD

UTair Europe, s.r.o.

UTair India Private Limited

UT Project Services Private LTD

Helicopteros del Sur, Peru

HeliExpress LLC

NP Personnel Training Center

NP Tyumen flight and technical civil aviation school

Sale of operations and services, representative offices

Carriage and Services Sales Center LLC

UTair - Irkutsk

West-Siberian Air Service Agency LLC

Ukrainian Handling Company LLC

UTair-Murmansk LLC

Aerotechnics Repair and Maintenance

UTair-Technic LLC

UTair-Engineering JSC

UTair-Express LLC

Airport Operations

Ust-Kut Airport JSC

Leasing, financial services

UTair-Leasing LLC

UTair-Finance LLC

Shareholder’s info

Consolidated financial statetments

The annual report

Charter programs

Types of services

VIP transportations

Order transportations

Transportation of shift teams

Tourist charter

Standard contracts

Cargo transportations

Helicopter operations

Aerotechnics repair and maintenance

Operators of aerotechnics maintenance and repair

Repair of helicopter equipment

Training of air staff and engineering and technical personnel

For suppliers and partners


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